Though most content monitoring and moderation can be addressed using Artificial Intelligence (AI), human moderators remain a necessary backstop for content requiring contextual or cultural interpretation.
This exclusive paper prepared in collaboration between MIT Technology Review Insights and Teleperformance sheds new light on the ethical dilemma facing any organization with an online presence, and underscores the essential need for front-line human moderators in conjunction with advanced technologies.
Read the report to learn about:
- The various types of harmful content and online activity, and how to address them
- How companies can protect both their online users and the bottom line
- The symbiotic relationship between humans and technology
- The critical importance of prioritizing moderator wellbeing
